0755-23316897
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Service Details
1. Business Scope
We run a full online trading platform integrating retail and bulk wholesale, with core offerings covering all types of electric two-wheelers and supporting accessories:
Lightweight folding electric bicycles, city commuter e-bikes, mountain electric bikes
Low-speed electric scooters, high-performance electric motorcycles, cargo delivery e-vehicles
Complete supporting spare parts: lithium batteries, drive motors, controllers, frames, tires, seats, brake systems, lamps and decorative parts
All products hold international certifications including CE, EEC, EN15194 and RoHS, compliant with traffic standards for European, Southeast Asian, Middle Eastern and Latin American markets.
2. Retail Service for Individual Customers
One-stop online shopping: real-time product parameter consultation, color/style selection, function comparison and order guidance via multilingual online service
Pre-delivery inspection: every single vehicle undergoes assembly check, performance test and appearance screening before shipment
Secure global payment channels and trackable door-to-door delivery
Standard warranty for core components; online video maintenance guidance and after-sales problem handling
Free product user manuals and operation tutorials
3. Wholesale Service for Global Dealers & Distributors
Flexible order rules: low minimum order quantity for new small merchants; tiered volume discount policies for large bulk and full-container orders
Exclusive cooperation benefits: regional distribution authorization for long-term partners to avoid internal price competition
Free supply of marketing materials: high-definition product pictures, catalogs, promotional posters and sales copy
Dedicated exclusive account manager, one-to-one tracking of orders, production and logistics progress
Priority supply of new models and latest market hot-selling electric vehicles
4. OEM & ODM Customization Service
Available for all wholesale clients with customized demands:
Custom printed brand logos on frames, batteries and packaging boxes
Custom frame paint, seat material, wheel styles and body decorations
Adjustable battery capacity, motor power and vehicle functional configurations
Independent customized packaging design with customer brand information
Support sample production for appearance and performance confirmation before mass production
5. Logistics & Export Supporting Service
Domestic delivery: door-to-door transportation for local individual buyers and offline physical stores
Cross-border full export solution: container loading, complete customs clearance documents, freight forwarding, real-time shipment tracking and port delivery
Professional logistics team optimizes transport routes to lower shipping costs and shorten delivery cycles
Support FOB, CIF and other mainstream international trade terms
6. Full-Cycle After-Sales & Technical Support
Long-term warranty on lithium batteries and drive motors; stable global spare parts supply chain for fast replacement
Remote online technical troubleshooting for dealers and individual riders
Regular maintenance training videos provided for wholesale partners’ after-sales maintenance teams
Fast response to quality complaints, with reasonable replacement and compensation solutions
7. Online Customer Service System
Multilingual service team with full-shift online support via website chat, email and social platforms. We handle inquiries about product parameters, prices, certification documents, order status, customization plans and after-sales issues at all times. All business processes can be completed online without offline communication.
Concise Short Version (For Store Page Display)
We provide integrated online retail and wholesale services focused on certified electric motorcycles and e-bikes, alongside full spare parts. We serve individual users with complete shopping & after-sales support, and global dealers with low-MOQ wholesale discounts, OEM/ODM private label customization, full export logistics and dedicated account managers. Extended warranty, abundant spare parts and round-the-clock multilingual online consultation are available for all customers.